Need Help?

If you or someone you know is at risk of, or experiencing homelessness, we can help.

Calgary has a strong network of agencies and dedicated professionals working together to help those in need get back on their feet.

  • HelpSeeker: HelpSeeker connects people with the resources and support they need by visiting HelpSeeker.org.
  • SORCe: SORCe is a multi-agency collaborative that connects individuals and families experiencing or facing homelessness with programs and services that can assist them. Currently, SORCe is temporarily providing phone support only. For assistance, please leave a voice message at 403-617-4183 or 403-608-5559.
  • Distress Centre: The Distress Centre provides 24-hour support, counselling and resources at 403-266-4357.
  • For individuals who require additional supports and services, connect with 211 Alberta. 211 is a comprehensive information and referral system accessible to all Albertans. To reach 211, dial 2-1-1, text INFO to 211 or visit ab.211.ca and click “live chat.” You’ll reach someone who can work with you to see what community services are currently available in your area.

People Experiencing Homelessness & COVID-19: Frequently Asked Questions


Are people experiencing homelessness being tested for COVID-19? Where can they go to be tested?

Yes. People experiencing homelessness are being pre-screened and (if deemed appropriate by a medical professional) are being tested for COVID-19. Individuals are encouraged to connect with the agency through which they most commonly access services to understand their best option for testing. If your agency is unsure how to support the individual, please contact 811.

How can people who are experiencing homelessness or who have no home self-isolate? Is there somewhere for them to do so?

In addition to the efforts of individual shelters in our city to create isolation spaces, CHF has spearheaded and managed the coordination and rapid activation of an Assisted Self-Isolation Site to take care of individuals experiencing homelessness (or who have no fixed address) who are symptomatic or have a confirmed case of COVID-19 and do not require hospitalization. People will be pre-screened and triaged into the site through hospital emergency departments and at emergency shelters by medical personnel, as per Alberta Health guidelines.

What information can I share to assist Calgarians experiencing homelessness when they appear to be symptomatic?

If you see a person who appears to be experiencing homelessness and also appears to be symptomatic (or in medical distress) please call 911 and warn EMS if it may be a potential COVID-19 case.

I am symptomatic and/or have nowhere to go to self-isolate. What should I do?

For symptomatic individuals:

We encourage any individual experiencing homelessness who appears to be symptomatic to access emergency shelters for pre-screening and triage by medical personnel based on Alberta Health Service guidelines.

I’m scared to go to shelter where can I go instead? How can I get help?

For asymptomatic individuals:

  • HelpSeeker: HelpSeeker connects people with the resources and support they need. by visiting HelpSeeker.org.
  • SORCe: SORCe is a multi-agency collaborative that connects individuals and families experiencing or facing homelessness with programs and services that can assist them. Currently, SORCe is temporarily providing phone support only. For assistance, please leave a voice message at 403-617-4183 or 403-608-5559.
  • Distress Centre: The Distress Centre provides 24-hour support, counselling and resources at 403-266-4357.
  • For individuals who require additional supports and services, connect with 211 Alberta. 211 is a comprehensive information and referral system accessible to all Albertans. To reach 211, dial 2-1-1, text INFO to 211 or visit ab.211.ca and click “live chat.” You’ll reach someone who can work with you to see what community services are currently available in your area.

For more detailed list of services please refer to the following guides:

For HomeSpace (formerly CHF) Tenants

HomeSpace